Privacy Policy

Kleva Handbags ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

• Contact information (name, phone number, email address)
• WhatsApp messages and communications
• Purchase and transaction information
• Preferences and interests related to our products

1.2 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (device type, operating system, browser type)
• Usage data (pages visited, time spent, links clicked)
• IP address and approximate location
• Cookies and similar tracking technologies

1.3 Social Media Information

When you interact with our Service through social media platforms (including TikTok), we may collect:

• Your public profile information (username, profile picture, display name)
• Information about your interactions with our content
• Information you authorize the social media platform to share with us

Note: Our use of TikTok API and data is subject to TikTok's Terms of Service and Privacy Policy. We only access information that you explicitly authorize.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and fulfill your orders
• Communicate with you about products, services, and promotions
• Respond to your inquiries and provide customer support
• Analyze usage patterns and trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Enable social media sharing and integration features

3. TikTok Integration and Data

Our Service integrates with TikTok's API to provide enhanced features. Regarding TikTok data:

• We only access data you explicitly authorize through TikTok's permission flow
• We use TikTok data solely to provide our Service and as described in this Privacy Policy
• We do not sell or share TikTok data with third parties for their marketing purposes
• We comply with TikTok's Developer Terms and API policies
• You can revoke our access to your TikTok data at any time through TikTok's settings
• TikTok data is stored securely and retained only as long as necessary

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Hosting and infrastructure providers
• Analytics providers
• Communication platforms (WhatsApp)
• Social media platforms (TikTok, Facebook, Instagram)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for specific processing activities
• Revoke Social Media Access: Disconnect third-party integrations through platform settings

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites and services, including TikTok, Facebook, Instagram, and WhatsApp. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your information receives an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights described in Section 7 above. We process your information based on the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Business Name: Kleva Handbags
• WhatsApp: Available on our website
• Email: Contact via website or social media

For TikTok-specific data inquiries, you may also contact TikTok directly through their platform or reference their privacy policy.

16. Data Processing Agreement

When we process personal information on behalf of our customers, we act as a data processor. We maintain appropriate technical and organizational measures to protect such data and process it only in accordance with documented instructions.